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Kalamazoo Outdoor Gourmet

Kalamazoo Outdoor Gourmet Customer Service

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Grill Performance Troubleshooting

ALWAYS follow the safety instructions in your manual, and always use a qualified professional to work on your grill should the need arise.

And … always call us at 1-800-868-1699 or email Customer Service if you are experiencing any problems with your grill.

Following are some issues or challenges we have seen over the years…

 

Grill won't light:

Check the batteries:
The electronic ignition system is powered by batteries. When the batteries run low, the rate of the clicking noise will become noticeably slower. When this happens, or if you hear no clicking at all, it is time to replace the batteries.

Use both halves of each burner when lighting:
Our bowtie-shaped burners light best when both halves of the burner are lit at the same time. If you only want to cook with half the burner, light both halves and then turn one half off.

 

Grill doesn't get hot enough:

Liquid propane safety flow regulator:
Liquid propane pressure regulators incorporate a safety device. If this device senses what it believes to be unrestricted gas flow, it greatly cuts back on the pressure. The safety device can be inadvertently triggered by opening the valve on the propane tank too far or too quickly when lighting the grill. If you experience very low heat when trying to use your grill, you may have triggered the safety device. This can usually be avoided by opening the tank valve only ¼ turn when lighting the grill. This may provide all the gas you need for cooking, but if you need more gas for a higher flame, open the tank further, one quarter turn at a time, until you feel the flame is right.
When you do trigger the safety device, turn off the tank valve and disconnect the tank. After five minutes, reconnect and try again, following the advice above for avoiding the problem.

Oxygen/gas mixture:
Sometimes the air shutters on your venturis need to be adjusted. We can help diagnose this problem and describe the solution if you call or email us.

Low natural gas pressure:
Natural gas pressure can vary from community to community. Also, your home may have in-line gas pressure regulators that will impact pressure to the grill. If your natural gas grill does not get up to temperature on a consistent basis, your gas pressure may be well below the standard to which we design the grills. In some cases the orifice size can be adjusted to compensate. It is a good idea to have a professional measure the gas pressure at the grill connection point before determining a solution to this problem (or even before ordering your grill).

Low pressure from a bulk liquid propane tank:
Bulk liquid propane tanks are high pressure tanks. Multiple pressure regulators are often involved at the tank and within the house. Certain configurations may mean too little gas pressure reaches your grill. Sometimes there may be enough pressure at the grill when the grill is the only gas appliance running, but when another appliance, like a water heater, fires up, the grill will lose pressure.

 

Flame too high:

Bulk liquid propane tanks:
Bulk liquid propane tanks are common in some areas of the country. We have had customers purchase a grill configured for natural gas, not realizing they needed a different configuration for bulk liquid propane than for natural gas, even though it can use the same connection. Bulk liquid propane tanks are high-pressure tanks that require special regulators to lower the pressure for use with grills and household appliances.

 

Flame goes out:

Liquid propane super-cooling:
High flow demand on a liquid propane tank creates a physical cooling effect within the tank. If you are using a Bread Breaker grill's main burners, searing burner and side burner all at the same time, you are demanding 154,000 BTUs per hour. This type of high flow can cool the tank enough that the gas pressure within the tank drops below a level where it can supply the grill. We have seen this happen only very rarely, and only in winter months when the ambient temperature is low enough to compound the cooling effect.

Wind blowing out the rotisserie burner or side burner:
Because rotisserie burners and side burners are more exposed to wind than other burners on your grill, they may blow out in windy conditions. If this happens, it is best to wait for a calmer day. In these situations the gas continues to flow even though the flame has gone out, so use extreme caution.

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